Smitty’s consistently wins awards for excellent customer satisfaction well after the sale of the home. Skyline Homes issues customer satisfaction surveys to every purchaser of Skyline Homes. The results of these surveys are compiled into a system that determines the level of customer satisfaction with the overall buying experience here at Smitty’s, and the actual quality of the home itself. This survey determines the overall “CSI” (Customer Satisfaction Index) rating that each Skyline dealership achieves. This survey and rating system is implemented by a third party independent of Skyline Homes and Smitty’s. Smitty’s has consistently been awarded “Platinum” level many times over the past 12 years since this program has been in affect. In order to achieve a platinum award for the year; all the surveys have to average a customer satisfaction level of 90% or higher.

Smitty’s offers one of the best warranties in the industry directly from the Manufacturer themselves, Skyline. Year after year, Skyline sets the bar for after sale warranties in the manufactured/modular housing industry. A warranty that is issued directly from the manufacturer itself is tailored specifically to the minor issues that may exist, since after all, the manufacturer is the most familiar with the home since they are the party that built the home. This is partly why Skyline Homes are known for their high level of quality throughout the industry.